Even though Subaru has issued at least two Starlink software updates to fix the head units, the lawsuit claims some customers weren't helped much by the updates or by technical service bulletins.
Posted by2 years ago
Archived
Stumbled upon service bulletin 15-205-16 and saw that there is a software update available: Toshiba camera assistant software download.
Update instructions here:
Supposedly fixes the following:
*Mirrorlink 1.1 updates Enable Mute function for Navigation guidance Incomplete display of intersection names in combination meter Increased accuracy of the XM Traffic information displayed Intermittent delay (approximately 1 minute) in display of map information after initial start-up of Navigation function (2015MY Legacy and Outback only). Other Symptoms addressed: Symptom 1: Audio output is lost after a few minutes when listening to Sirius/XM satellite radio. Change: Logic update to provide proper Sirius/XM satellite radio operation.
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Symptom 2: Bluetooth feature becomes inoperative. Change: Logic update to provide proper Bluetooth feature operation.
Symptom 3: HD Radio “freezes” after a few minutes of play. Change: Logic update to provide proper Sirius/XM satellite radio operation.
Symptom 4: Back-Up Camera “help lines” do not appear. Change: Logic change to have the assist lines appear 8 seconds from engine start.
Symptom 5: Map location is inconsistent between Navigation display and iPhone when using the iPhone’s Google Maps with the phone connected to the USB port in console. Change: Logic update to show correct vehicle location on iPhone.
Symptom 6: Roads or interchanges have the same name displayed multiple times. Change: Logic update to show only one road or interchange name at the same time.
Symptom 7: Navigation function is slow to start when selected. Change: Logic change to eliminate Navigation system slow-starting condition.
Symptom 8: No map display with key or ignition in “ACC” (accessory) position. Change: Logic change to allow Navigation system operation in accessory ACC mode.
Symptom 9: No voice guidance provided from Navigation system after selecting a route unless the ignition is cycled off and back on again. Change: Logic change to stop voice guidance “Mute” function from defaulting to “ON”.
Symptom 10: Steering wheel switch controls inoperative with iPod (MP3) player connected to the USB.
Change: Logic change to allow proper steering wheel (satellite) switch functionality.
Symptom 11: Incorrect Umlaut characters are shown on StarLink display. Change: Logic change to allow proper display of Umlaut letters.
Symptom 12: No response from the soft touch keys on display. Change: Logic change to improve communication between display and internal CPU.
Symptom 13: Back-Up Camera is displayed with shifter in positions other than Reverse. Change: Logic change to allow display with shifter in Reverse only.
Symptom 14: “Line Diag screen is intermittently displayed while driving. Change: Logic change to prevent display of the “Line Diag” screen. 3do website.
Symptom 15: “LIST” soft touch key is not displayed on Bluetooth Audio screen while using Bluetooth audio feature with an Apple device utilizing iOS8 software version.
Change: Logic change to enhance compatibility with iOS8 software.
Symptom 16: “Beep” sound heard when touching the bottom of the display screen where no function soft touch keys are displayed.
Change: Logic change to eliminate beeping sound from inactive soft touch key screen areas.
Symptom 17: Sirius/XM caution message screen is displayed in English even when French language operation settings are selected.
Change: Logic change to make all messages display in the selected operating language.
Symptoms 18-22: The following symptoms are all related to the inability of the software to properly load. One or all of these 5 conditions may occur at the same time.
Change: Logic updates included where applicable to address each of the following conditions: Repeated display of the “Loading” screen at initial unit start-up Bluetooth device pairing failure Inoperative steering wheel (satellite) switches Voice recognition feature inoperative Sirius/XM radio feature inoperative.
Download Subaru Starlink Update
Other Symptom and updates included: Logic change to provide a “_” (underscore) character on the keyboard. Logic change to match engine oil maintenance remaining mileage on the maintenance reminder screen to the odometer meter value on the combination meter when mileage unit is set to read in “KM” (kilometers). Logic change to insure the Vehicle Mode indicator on the Vehicle Monitor screen matches the actual vehicle status. Example: The wheel indicators on the vehicle monitor screen no longer stay illuminated indicating VDC is “active” after VDC activation is complete. Logic change to address improper calculation used by the head unit to determine Average Lifetime Fuel Consumption displayed on the ECO monitor. Logic change to address Voice Recognition error when user says “Radio” or “Music”. Logic change to address the radio (audio) not resuming play automatically after ending a Bluetooth call. Logic change to address FM radio station presets resetting to 87.5MHz intermittently when cycling the ignition OFF to ON. Logic change to address AM radio station presets resetting to 513KHz intermittently and possible switch from AM to FM if a 513KHz preset is selected.*
Will probably give this a shot over the weekend. Happy updating!
EDIT
I just performed the update and the headunit does seem slightly more responsive. I'll report back later after more use. Be aware that this will wipe your settings.
Subaru Starlink Cost
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